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If you have any questions about a product or the Love And Pet Care Website. Please fill in the form below.
Have any questions or need to get more information about the product?
FREQUENTLY ASKED QUESTIONS
CHECK THE STATUS OF MY ORDER?
ESTIMATED DELIVERY TIME?
REFUNDS, RETURNS, EXCHANGES?
NEED HELP WITH SOMETHING?
CHECK THE STATUS OF MY ORDER?
We’re busy picking and packing to get your items to you as quickly as possible.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
Please allow time for the tracking information to become active.
In the event that you haven’t received your order tracking number please email: order@loveandpetcare.com or fill out the form above. (Please provide your order ID, this can be found in your confirmation of purchase email.)
ESTIMATED DELIVERY TIME?
We always aim to deliver your order within 15 working days, but it’s subject to postcode and carrier availability.
- UK: 3/15 Business Days.
- USA: 7/15 Business Days.
- Canada: 7/15 Business Days.
- Europe: 3/15 Business Days.
- South Asia 7/15 Business Days.
When we accept your order, we aim to deliver your items to you as quickly as possible.
REFUNDS, RETURNS, EXCHANGES?
In the event that your order arrives damaged in any way, please email us as soon as possible at: order@loveandpetcare.com with your order number and a photo of the item’s condition. (Refunds Returns Policy)
We hope you are happy with your order but if for any reason you are not happy please let us know as soon as possible at: hello@loveandpetcare.com
If you would like to cancel your order, please let us know as soon as possible. Please note orders that have been dispatched cannot be canceled.
Complaints: If you have any queries, comments, or complaints with respect to the contract, the Website, or any products, please contact us: hello@loveandpetcare.com
NEED HELP WITH SOMETHING?
We know pets are like family, so we are committed to providing the highest-quality products that you can trust.
If you have any questions about your order or our products, please get in touch : 0161 818 6859 or hello@loveandpetcare.com
CUSTOMER REVIEWS & TESTIMONIALS
14 hours ago Read More
Have used the site twice and very happy with the products. Dispatch was quick but delivery to me was slow (over a week) but understandable as rural location but there was no communication after dispatch. Would use again and recommend to others. Prices competitive. Would give 5 stars but logistics let them down
2 days ago Read More
I’m not good ordering on line, but gave it a go & it worked!!! The goods I purchased were a lot cheaper, than going to a major pet outlet, and I didn’t have to carry it and free online ordering and prompt delivery. Would highly recommended.
5 days ago Read More
Easy to order. Loads to choose from. Great communication. Excellent prices. Quick delivery and well packaged. Very happy thank you. I would recommend love and pet care to friends anytime.
12 August 2023 Read More
First time ordering which always a leap of faith when you don't know a company but pleased to say I experienced no problems. I ordered 2 Catit Patterned Cardboard Scratching Boards. I was given a delivery date, was kept up to date with emails and the order arrived 2 days before the instructed date.
18 July 2023 Read More
Love and pet care always deliver on time and the customer service is fantastic. They always send you an email to confirm that you are ready for your purchase to be dispatched ( I'm on the subscribe and save deal)
And the product I buy isn't cheaper anywhere else.
7 June 2023 Read More
The website is very easy to use but more importantly and unique about online shopping at loveandpetcare.com the customer and their pet(s) are given a very personal service, just like shopping at a small independent store.
20 May 2023 Read More
Great prices and an all round great and speedy service. This is my second order and I have had no problems what so ever will be ordering form again soon.
3 May 2023 Read More
Fabulous company always doing their best, response to emails very quick, especially when the order goes through on repeat way too quickly! Always eager to adjust ! And arrives on time.
16 April 2023 Read More
Prompt customer service with good communication.
Happy to support this friendly and dedicated business.
Only negative is I had to wait a week for my order.
11 April 2023 Read More
I have used loveandpetcare before and once again excellent service. Speedy delivery, reasonably priced and well packaged. Therefore, I have no hesitation in highly recommend this company.
28 March 2023 Read More
Excellent customer service and the best deal I could find. I received my goods the next day and had a free treat for my dog included, very impressed with the communication and delivery time!
2 March 2023 Read More
Outstanding service and lovely people! My order was promptly despatched with a lovely note asking how my dogs were and even quoting their names!
26 February 2023 Read More
I purchased this Dog Bed (Sofa Bed White AAP) for my 11.5-pound reindeer chihuahua. It is beautiful and is perfect for a dog. This is a great bed for a smaller dog.
12 February 2023 Read More
we purchased the third Blueberry bed from love and pet care! I put a crib sheet on it to keep it clean but you can take inserts out and wash the cover. Very durable! And the dogs love them too!
03 February 2023 Read More
Order the Calming Dog Bed Fluffy Plush.. its, very very soft. Doggo seems to like it already. Order a size above what the guide says thoughbut did take over days to get to me. but happy with the bed.
30 December 2022 Read More
I bought the Jbyamuk 5 FT Strong Dog lead together with a harness for a springy springer spaniel and together they work a treat. The lead is sturdy, secure and comfortable and a good length. Would recommend
06 December 2022 Read More
Very happy with this bed from loveandpetcare.com, our little dog is extremely soft. happy to recommend.
27 December 2022 Read More
This is a great pet bed site for all your pet's needs, I have ordered from love and pet care couple of time now, so happy to recommend. however delivery can take some time on some products I have noticed 6/8 days some time.
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Google rating score: 4.8 of 5, based on 118 reviews
UK CUSTOMER SUPPORT
For any assistance regarding your order or inquiries about our products, our dedicated customer care team is here to help. Feel free to give us a call at 0161 818 6859. Our lines are open from 9am to 8pm, Monday to Sunday.
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Our commitment is to provide our valued customers with top-quality products at highly competitive prices. Explore our wide range of products to discover more about the incredible savings and exceptional value we offer.