Refunds & Returns

Purchasing From

By using our website and purchasing from us, you declare that you are 18 years of age or over. If you are not 18 years of age or older, we must declare that we are unable to sell a product to you.


All pricing displayed on the site is in UK Pounds Sterling (£) and is inclusive of Value Added Tax (VAT) at the current rate. Prices exclusive of VAT are displayed in brackets beneath the VAT-inclusive price for ease of use and calculation.

All payments taken when processing your payment will be in UK Pounds Sterling (£). It is likely that your card issuer will automatically calculate the exchange rate for the transaction and may charge you extra fees when processing an overseas transaction.

Please note that UK Pounds Sterling (£) is a different currency to the Euro (€) and to the US Dollar ($). The UK Pounds Sterling (£) has a different exchange rate to the Euro (€) and the US Dollar ($).

Product Quality –

We are under a legal duty to supply goods to you that are in conformity with the contract between us.. The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer’s display of the colors accurately reflects the color of the products. Your products may vary slightly from those images.

It is your responsibility to store, use and maintain the products as outlined in the manufacturer datasheet/written instructions. If you discover a defect in the product as a result of damage in transit, you are obliged to give us written notice of the defect within two business days of the time you discovered or ought to have discovered the defect. In such a case, we will request the product to be returned for examination. If the product is deemed defective as a result of transit, we will provide you with the same product or a refund.

Our Liability –

Although we endeavor to ensure the accuracy of the content placed on this Website, we do not warrant or guarantee its accuracy or correctness or that of any other content or materials referred to in or made available by means of this Website. The material on this Website may be out of date, and we make no commitment to update such material. The material on this Website is provided “as is”, without any conditions, warranties or other terms of any kind. In addition, we do not warrant or guarantee that the Website and its operation, its content or the services that make it available are virus free or free of other harmful components, or that your use of this Website and its content will be uninterrupted.

In no event shall we be liable for any damages (including loss of profits, income or revenue, contracts, anticipated savings, data, business, goodwill or wasted expenditure), including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this Website, any of its content, any web browser or the use thereof or inability or use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if we or our representatives are advised of the possibility of such damages, losses or expenses, whether caused by negligence or otherwise.

Our liability in the contract shall only cover losses that are a reasonably foreseeable and direct consequence of the breach of contract. Our total liability in the contract (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance of the contract shall not exceed three times the amount paid for the products under the relevant contract. We shall not be liable for any indirect, special, incidental, or consequential damages, losses, or expenses arising out of or in connection with the contract.

To the extent permitted by applicable law, we expressly exclude all conditions, warranties, and other terms which might otherwise be implied by statute, common law, or the law or equity.

Lost In Transit –

If you have not received a product from that has been sent to the delivery address that you entered into our system at the point of order, and we have accepted that the item has been lost in transit, we will resend the item to the stated delivery address (or a different delivery address if provided by you and approved by us).

If subsequently, the product that had been lost in transit is delivered to you, you have a legal obligation to inform us of that delivery. We will then collect this product from you, free of charge. 

Where we are unable to recover the product from you within 30 days of being made aware of the delivery (for instance where our courier has attempted to collect the item from your address, but you were not in) we will invoice you for the full price of the product that we have been unable to recover. 

The price we will invoice you is the price you paid for the product originally, or the current retail price of the product on our website, whichever is greater. 

No reduction in price will be made to the invoice to take into consideration any fault, packaging problem, damage, etc. As you are in possession of the product(s) that you have not paid for, the business will invoice you for those goods and you accept and acknowledge the business’s right to recover this amount.

Availability of Products –, its owner, agents, and employees, accept no responsibility for losses suffered as a result of the unavailability of a product. Where the site states that a product is in stock, this is subject to availability and is not necessarily an accurate indication of our stock levels. All stock indicators on the site are approximate and do not necessarily represent current stock levels.

Return items – loveandpetcare.cpm

The easiest way for you to return your item 2 Step:

1) State the reason for your return email

2) Post back to us at the address below. We recommend you obtain proof of postage. This is available free of charge at the Post Office. As soon as we receive the returned item we will issue a full refund to the card with which you made your purchase, or using PayPal where appropriate.

 20 New Mount Street,
Manchester M4 3DT United Kingdom.

All orders are subject to availability –

If there is a problem with the availability of your order, we will contact you by telephone or email as soon as reasonably practicable.

If the goods that you have ordered are not available, we reserve the right to substitute goods of a similar specification and quality.

Images displayed on our website are, as far as possible, a fair and accurate representation of the products that we retail. Please note that the precise color of or pattern on a product that we supply may differ slightly from that displayed on our website. This may be due to factors that include manufacturing variations and/or the image color settings of the device you are viewing on the website.

Overseas Access –

All content on the is intended to meet United Kingdom guidelines. We cannot and will not promise that materials available and viewable on our website outside of the United Kingdom, or available to purchase outside of the United Kingdom, are appropriate within a territory outside of the United Kingdom. You are prohibited from accessing this website where viewing information or obtaining such products is illegal or unlawful.

Refunds –

Refunds will be processed in UK Pounds Sterling (£). If purchasing outside of the UK or with a non-UK issued card, due to fluctuations in the exchange rate, the amount that you are refunded may differ from that initially charged. You therefore may be refunded a higher or lower amount in your own currency than you initially paid for the item due to currency fluctuations, as the refund will be processed at a different time than that of the purchase.

We do not charge a currency or exchange rate fee. Any fees will be levied against you by your own card issuer.

Faulty Product Recovery –

If you have received a product that is faulty or develops a fault, and we replace that product by sending you a direct or similar replacement product, we require the original faulty product to be returned to us. We will collect this product from you, free of charge. 

Where we are unable to recover the product from you within 30 days of being made aware of the fault (for instance where our courier has attempted to collect the item from your address, but you were not in) we will invoice you for the full price of the product that we have been unable to recover. 

  • full refund if you don’t receive your order;
  • full or partial refund if the item is not as described or damaged;
  • full refund if you do not want the product you have received (We will take care of all the return expenses from our end).

 How long does it take to get a refund?

As soon as we receive the returned item we will issue a full refund to the card with which you made your purchase, or using PayPal where appropriate. This refund is subject to standard bank clearing times and depending on the payment method can take up to 14 working days.

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions.


If you have any queries, comments, or complaints with respect to the contract, the Website, or any products, please contact us immediately using the contact details:

WE HELP YOU SAVE MONEY always strives to offer our customers the best products at the most competitive prices. Check our products for more information on savings.


Our UK-based customer care team is happy to help with the order information you require. Our lines are open between 9 am and 8 pm, Monday to Sunday.