When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. We use Royal Mail to Ship and track parcels.

We’re busy picking and packing to get your items to you as quickly as possible.

Please allow time for the tracking information to become active.

In the event that you haven’t received your order tracking number please email: order@loveandpetcare.com or fill out the form above. (Please provide your order ID, this can be found on your confirmation of purchase email.)

We always aim to deliver your order within 15 working days, but it’s subject to postcode and carrier availability.

• UK: 3/15 Business Days.
• USA: 7/15 Business Days.
• Canada: 7/15 Business Days.
• Europe: 3/15 Business Days.
• South Asia 7/15 Business Days.

When we accept your order, we aim to deliver your items to you as quickly as possible.

Shipping rates for your order will be calculated and displayed at checkout this is based on the weight and country of your order delivery address.

In the event that your order arrives damaged in any way, please email us as soon as possible at: order@loveandpetcare.com with your order number and a photo of the item’s condition. (Refunds Returns Policy)

We hope you are happy with your order but if for any reason you are not happy please let us know as soon as possible at: hello@loveandpetcare.com 

If you would like to cancel your order, please let us know as soon as possible. Please note orders that have been dispatched cannot be canceled. 

Complaints: If you have any queries, comments, or complaints with respect to the contract, the Website, or any products, please contact us: hello@loveandpetcare.com